A
Abacum
51-200 employees
financial-services
budgeting
corporate-performance-managementsoftware
financial-analysis-software
forecasting-software
software
About Abacum
Our FP&A software automates data integration, eases collaboration & drives rapid insights into your financial health. See why Typeform, Ebury & Cabify trust us.
3 months ago
Customer Success Manager
Barcelona - Remote
Full-time
Mid Level
Customer Success Manager
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Description
- At Abacum, our Scalable Segment CSMs are the frontline defense against churn and champions of product adoption.
- You will manage a portfolio of accounts, monitor usage metrics, lead strategic calls, and proactively engage with customers to ensure success.
- The role involves leveraging insights from the CS platform, identifying high-growth customers, and partnering with sales to expand accounts.
- The ideal candidate thrives in a fast-paced, automated environment, with strong communication skills and experience in B2B SaaS, especially in financial planning or finance software.
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Requirements
- Proven ability to manage a large book of business (ideally 75+ accounts) with scalable strategies.
- Skilled in analyzing usage data, identifying patterns, and segmenting customers for outreach.
- Exceptional communication skills, clear, persuasive, and empathetic.
- Outstanding organizational and prioritization skills, capable of juggling multiple automated playbooks.
- Hands-on experience in B2B SaaS, especially with scalable models for low-ARR segments.
- Experience in a "Tech-Touch" or "Scalable CS" role (bonus).
- Experience with financial planning (FP&A) or finance software users (bonus).
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Benefits
- Competitive compensation including equity package
- Competitive vacation policy
- Access to Meditopia
- Remote working model and flexible working hours
- Personal development including language courses