360Learning
201-500 employees
E-learning
Software
Education Management
About 360Learning
360Learning is a collaborative learning platform designed to help companies accelerate employee training and development through peer learning and content co-creation. Founded in 2013, the company offers a SaaS solution that enables organizations to create, share, and manage training content efficiently, fostering a culture of continuous learning. Their platform integrates social learning features, analytics, and automation to improve learner engagement and training effectiveness. 360Learning serves a global client base across various industries, positioning itself as a leader in the digital learning and corporate training market.
5 months ago
Digital Customer Success Partner
Full-time
Mid Level
Digital Customer Success Partner
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Description
- As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software.
- Your main goals will be to:
- ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
- ensure the business impact of our solution is in line with the client’s business objectives
- work closely with the EMEA account management team to ensure client KPIs are met
- Within 1 month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our CS team
- Participate in your first customer meetings with other CSMs from our team
- Within 2 months, you will:
- Host your first meetings with customers and get feedback from your peers
- Start new projects with new clients
- Participate in regular Discovery Meetings with customers to identify the features that will impact your customers’ success
- Within 4 months, you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Activate and build a digital strategy for your book of business spanning Germany and the United Kingdom including outbound campaigns, inbound ticket management and hosting webinars
- Define planning of the initiatives on the solution
- Identify and document customer use-cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
- Work with the Account Managers to identify new project opportunities to grow your book of business
- Within 12 months, you will:
- Reduce churn by identifying customers at risk and implementing an action plan
- Identify and record in our CRM SFDC strong leaders within the client’s team
- Develop and share good business practices with the entire Client Success Team
- The Skills Set:
- At least 2 years experience in a Customer Success position, ideally in the SaaS industry
- Fluent proficiency in English and German
- Proactive and results-oriented
- Capability to prioritize and manage a large portfolio of clients
- Ability to express ideas clearly through data, both in writing and orally
- Strong interest in digital industry, education, and e-learning
- What We Offer:
- Compensation: Base salary plus variable component
- Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund
- Balance: Flexible hours, total work from home possible anywhere in Spain
- Diversity, Equity, and Inclusion: Active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity
- Corporate Social Responsibility: CSR Charter details available online
- Culture: Impact-driven framework and Convexity Culture info links
- The Interview Process:
- Phone screen with recruiter
- Discovery meeting with CSP DACH team
- Case study with CSP Coaches
- Clarification with Customer Success Manager
- Cultural Fit interview with Chief Customer Officer
- Offer!
- Who We Are:
- 360Learning enables companies to upskill internally via collaborative learning LMS.
- Powers 1,700 organizations, founded in 2013, with 400+ team members across North America and EMEA.
- Committed to diversity, inclusion, and equal opportunity.
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Requirements
- At least 2 years experience in a Customer Success position, ideally in the SaaS industry
- Fluent proficiency in English and German
- Proactive and results-oriented
- Capability to prioritize and manage a large portfolio of clients
- Ability to express ideas clearly through data, both in writing and orally
- Strong interest in digital industry, education, and e-learning
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Benefits
- Work From Home allowance
- social security
- health insurance
- unemployment insurance
- common contingency
- salary guarantee fund
- Flexible hours
- Total work from home possible anywhere in Spain
- Active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
- Access to CSR initiatives and online CSR Charter
- Impact-driven culture and community engagement