1Password
501-1000 employees
Software
Cybersecurity
Information Technology
About 1Password
1Password is a leading cybersecurity company specializing in password management solutions designed to help individuals and businesses securely store and manage their passwords and sensitive information. Founded in 2005, the company offers a suite of products including password vaults, secure sharing, and multi-factor authentication to protect users from cyber threats. 1Password's mission is to make security simple and accessible, empowering users to maintain strong digital security practices without compromising convenience. Serving millions of users worldwide, 1Password is recognized for its user-friendly interface, robust encryption, and commitment to privacy, making it a trusted choice for both personal and enterprise security needs.
3 months ago
Operations & Program Manager, Implementation
Full-time
Mid Level
Operations & Program Manager, Implementation
📋
Description
- 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
- About 1Password
- At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
- If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
- As an Operations & Program Manager, Implementation on our Customer Experience (CX) team, you will play a pivotal role in driving key initiatives that shape the future of how we onboard and activate customers. Your work will focus on leading the operational and programmatic efforts that support scalable deployment, including implementing new systems and tools that elevate the Implementation team’s effectiveness, revisiting and redefining service packages we offer customers, and establishing frameworks that improve how we deliver value throughout the onboarding journey.
- You’ll act as a key connector between strategy and execution, turning high-level goals into operational plans, programs, and processes that support teams across every stage of the customer journey, from initial onboarding through deployment, activation, and early adoption. Reporting to the Senior Manager of CX Operations, you will drive the initiatives that strengthen our implementation delivery model and support the team’s evolution as we grow.
- In this role, you’ll partner with Implementation Specialists, Deployment Managers, Operations and other cross-functional teams to build clarity, streamline workflows, and ensure our teams are equipped with the right tools, documentation, and frameworks to guide customers effectively. You’ll also help lead the rollout of new technologies, such as a system to support deployment workflows, and drive organizational readiness, training, and adoption.
- Your strategic mindset, ability to navigate complex cross-functional relationships, and passion for operational excellence will enable you to identify friction points, develop and launch impactful initiatives, and strengthen the end-to-end customer journey. This role is perfect for someone who thrives at the intersection of customer experience, systems, and program management, and who is motivated by building the infrastructure that helps Implementation teams do their best work.
🏖️
Benefits
- Health and wellbeing: Maternity and parental leave top-up programs
- Health benefits
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- Flexible work arrangements (implied by remote-first culture)