IT Support Specialist

Talent Sam is a technology-driven recruitment platform focused on connecting skilled professionals with employers across various industries. Founded in 2018, the company leverages AI and data analytics to streamline the hiring process, improve candidate matching, and enhance recruitment efficiency. Talent Sam aims to transform traditional hiring by providing innovative solutions that benefit both job seekers and recruiters, fostering a more dynamic and responsive job market.

Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be comfortable working in a fast-paced environment while collaborating with cross-functional IT teams to resolve complex technical issues.

A Level 2 IT Helpdesk Technician provides advanced technical support and troubleshooting for end-users, serving as an escalation point for Level 1 support.

Level 2 IT HelpDesk Technician

South Africa

Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be comfortable working in a fast-paced environment while collaborating with cross-functional IT teams to resolve complex technical issues.Benefits:<ul><li> Opportunities for professional development and certifications.</li><li> Collaborative team environment.</li><li> Remote work flexibility.</li><li> Supportive company culture focused on customer service.</li></ul>

Talent Sam

Level 2 IT HelpDesk Technician A Level 2 IT Helpdesk Technician provides advanced technical support and troubleshooting for end-users, serving as an escalation point for Level 1 support. Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be comfortable working in a fast-paced environment while collaborating with cross-functional IT teams to resolve complex technical issues. IT Support Specialist IT Support Talent Sam Human Resources Recruitment Technology

This role involves resolving complex hardware, software, and network issues, managing user accounts, and collaborating with IT teams on projects. The candidate must have strong technical skills and customer service orientation.

Customer support specialist - AI Assisted

Hirehangar is a technology-driven recruitment platform designed to streamline the hiring process for companies and job seekers. The company offers innovative tools that simplify candidate sourcing, screening, and engagement, aiming to improve recruitment efficiency and reduce time-to-hire. Hirehangar focuses on leveraging technology to connect employers with the right talent, enhancing the overall hiring experience. Their platform supports various industries and is tailored to meet the needs of small to medium-sized businesses.

The role involves managing support tickets for eCommerce brands using AI-powered platforms, reviewing and refining AI responses, handling order updates, returns, product questions, and shipping issues. It offers an opportunity to develop AI skills and work with hybrid AI-human customer experience, with responsibilities including reviewing AI responses, editing replies, flagging trends, handling tickets, and working with platforms like Shopify.

The role involves managing support tickets for eCommerce brands using AI-powered platforms, reviewing and refining AI responses, handling order updates, returns, product questions, and shipping issues. It offers an opportunity to develop AI skills and work with hybrid AI-human customer experience, with responsibilities including reviewing AI responses, editing replies, flagging trends, handling tickets, and working with platforms like Shopify.Benefits:<ul><li> Opportunity to build in-demand AI skills</li><li> Work with AI tools and automation</li><li> Shape the future of hybrid AI + human customer experience</li></ul>

Hirehangar

Customer support specialist - AI Assisted The role involves managing support tickets for eCommerce brands using AI-powered platforms, reviewing and refining AI responses, handling order updates, returns, product questions, and shipping issues. It offers an opportunity to develop AI skills and work with hybrid AI-human customer experience, with responsibilities including reviewing AI responses, editing replies, flagging trends, handling tickets, and working with platforms like Shopify. Customer support specialist - AI Assisted AI Engineer Hirehangar Human Resources Recruitment Technology Cape Town

Support Specialist

NMI is a leading payment technology provider that offers a comprehensive payment gateway platform designed to simplify and secure electronic payment processing for merchants and payment facilitators. Founded in 2000, NMI provides scalable, flexible, and secure payment solutions that support a wide range of payment types including credit, debit, mobile, and alternative payments. The company’s platform enables businesses to accept payments online, in-store, and via mobile devices, with a focus on innovation, security, and seamless integration. NMI serves a diverse client base including ISOs, payment facilitators, and merchants, helping them to grow their payment acceptance capabilities and improve customer experiences.

NMI is seeking a security-driven and self-motivated Support Specialist to join their Customer Support team based in Cape Town. The role involves providing telephone-based support to Affiliates and Merchants, assisting via email and online ticketing, onboarding new and existing customer accounts, training customers on onboarding and reporting tools, supporting internal colleagues, updating knowledge base content, creating internal documentation, ensuring compliance with customer solutions, and working on projects to improve customer experience. Attendance at the Cape Town office during US working hours (8am-5pm CST) is required. The team maintains support hours aligned with US time zones. The company emphasizes a fun culture, employee wellbeing, and offers benefits such as medical aid, bonuses, holidays, and development opportunities.

Join NMI's Customer Support team in Cape Town to provide technical and customer service support for various products.

NMI is seeking a security-driven and self-motivated Support Specialist to join their Customer Support team based in Cape Town. The role involves providing telephone-based support to Affiliates and Merchants, assisting via email and online ticketing, onboarding new and existing customer accounts, training customers on onboarding and reporting tools, supporting internal colleagues, updating knowledge base content, creating internal documentation, ensuring compliance with customer solutions, and working on projects to improve customer experience. Attendance at the Cape Town office during US working hours (8am-5pm CST) is required. The team maintains support hours aligned with US time zones. The company emphasizes a fun culture, employee wellbeing, and offers benefits such as medical aid, bonuses, holidays, and development opportunities.Requirements:<ul><li> Excellent customer service skills</li><li> Excellent all round IT knowledge</li><li> Excellent attention to detail</li><li> Proven problem solving ability</li><li> Proactive, shows initiative and creativity in solving issues</li><li> Ability to handle complex data sets</li><li> Ability to prioritize tickets and workload</li><li> Excellent written & verbal communication skills</li><li> Positive, 'can do' attitude</li><li> Organized and able to work without close supervision</li><li> Show curiosity</li><li> Experience of using a customer ticketing system</li><li> Experience in an IT Helpdesk or Support role</li></ul>Benefits:<ul><li> Annual bonus scheme (dependant on company and individual performance)</li><li> 15 days holiday + 12 public holidays each year (+ 1 day after each year of service with up to a max of 20 days)</li><li> 45-hour work week</li><li> Family friendly policies (Enhanced Maternity and Paternity Pay)</li><li> A chance to develop with an allocated company training budget</li><li> Employee wellbeing initiatives including mental health first aiders and weekly yoga sessions</li><li> Employee referral scheme with generous financial reward</li><li> Bonusly colleague reward scheme</li><li> Fun culture events such as company volunteering days and seasonal parties</li><li> Medical Aid and Gap Cover</li></ul>

Support Specialist Join NMI's Customer Support team in Cape Town to provide technical and customer service support for various products. NMI is seeking a security-driven and self-motivated Support Specialist to join their Customer Support team based in Cape Town. The role involves providing telephone-based support to Affiliates and Merchants, assisting via email and online ticketing, onboarding new and existing customer accounts, training customers on onboarding and reporting tools, supporting internal colleagues, updating knowledge base content, creating internal documentation, ensuring compliance with customer solutions, and working on projects to improve customer experience. Attendance at the Cape Town office during US working hours (8am-5pm CST) is required. The team maintains support hours aligned with US time zones. The company emphasizes a fun culture, employee wellbeing, and offers benefits such as medical aid, bonuses, holidays, and development opportunities. Support Specialist IT Support NMI Financial Services Payments Software Technology Cape Town

As a Support Specialist at NMI, you will assist customers via phone, email, and ticketing, onboarding accounts, and supporting internal teams. The role involves ensuring high customer satisfaction and contributing to internal projects.

Customer Support Specialist

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly. We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational. Responsibilities include monitoring EV charger statuses, communicating with property owners and drivers, coordinating with maintenance teams, documenting issues, and escalating complex problems. The ideal candidate has 3+ years of experience in customer service or technical support, is tech-savvy with strong problem-solving skills, has excellent communication skills, and can multitask efficiently. Customer service or technical support experience in IT or related fields is preferred. Training will cover EV charger systems, troubleshooting, and coordination procedures.

A remote Customer Support Specialist role focused on EV charging station support and troubleshooting.

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly. We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational. Responsibilities include monitoring EV charger statuses, communicating with property owners and drivers, coordinating with maintenance teams, documenting issues, and escalating complex problems. The ideal candidate has 3+ years of experience in customer service or technical support, is tech-savvy with strong problem-solving skills, has excellent communication skills, and can multitask efficiently. Customer service or technical support experience in IT or related fields is preferred. Training will cover EV charger systems, troubleshooting, and coordination procedures.Benefits:<ul><li> Full training on EV charger systems and operations</li><li> Basic troubleshooting and issue resolution training</li><li> Coordination procedures with maintenance and property teams</li></ul>

QuickTeam

Customer Support Specialist A remote Customer Support Specialist role focused on EV charging station support and troubleshooting. Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly. We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational. Responsibilities include monitoring EV charger statuses, communicating with property owners and drivers, coordinating with maintenance teams, documenting issues, and escalating complex problems. The ideal candidate has 3+ years of experience in customer service or technical support, is tech-savvy with strong problem-solving skills, has excellent communication skills, and can multitask efficiently. Customer service or technical support experience in IT or related fields is preferred. Training will cover EV charger systems, troubleshooting, and coordination procedures. Customer Support Specialist Technical Customer Success Manager QuickTeam railroad railroad-transportation transportation trucking

Join QuickTeam as a Customer Support Specialist to monitor EV chargers, troubleshoot issues, and coordinate with maintenance teams remotely. Full training provided, with a salary range of ZAR 17,000-20,000 per month.

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