Accela
501-1000 employees
government-administration
it-services-and-it-consulting
software-development
enterprise-software
cloud-computing
business-intelligence-platforms
alcoholic-beverage-control
building
business-licensing
cannabis-regulation
citizen-engagement
citizen-engagement-software
citizen-request-software
civic-tech
cloud
code-enforcement
community-development
community-development-planning
computer-software
egovernment-portals
environmental-health
epermitting
gov-tech
government
government-innovation
governments
govtech
information-technology
infrastructure-asset-management
land-management
local-government-software
mobile-apps
planning
public-financial-managementsystems
public-records-management-software
public-works-software
revenue-collection-software
saas
service-request-management
services
smart-city
software
tax
us-state
About Accela
Accela provides a platform of cloud-based productivity and civic engagement software to governments of all sizes. The Accela Civic Platform includes solutions to cost-effectively manage critical enterprise functions and mobile apps to foster greater citizen engagement. From asset, land and legislative management to licensing, finance, environmental health and more, Accela's software drives efficiency for over 2,200 governments and is accessible to more than 160 million citizens worldwide. More than 80% of America's 50 largest cities have implemented at least one of Accela's many solutions.
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Description
- Accela is seeking a Senior Program Director for Managed Services to lead the expansion and operational excellence of their Managed Application Services (MAS).
- The role involves strategic leadership, program ownership, operational management, team development, cross-functional collaboration, and financial oversight.
- The director will be responsible for transforming ticket fulfillment into a scalable, high-impact service, defining KPIs, establishing processes, managing a blended team, and ensuring alignment across departments.
- The position requires extensive experience in SaaS or enterprise support, scaling support teams, and technical platform understanding.
- The role also involves managing P&L, capacity planning, and contributing to growth initiatives.
- The company emphasizes diversity, equity, and inclusion, offering a comprehensive benefits package including salary, bonus, health plans, 401(k), and well-being programs.
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Benefits
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits